At Work Chic Official, we are committed to delivering your pieces with the same care that goes into selecting and preparing every order. Please review our shipping and return guidelines below to understand how your order makes its way to you and what to do if you need to make a return or exchange.
1. Shipping Timeline
We strive to get your orders dispatched as quickly as possible.
Processing Time: Once your order is confirmed, it undergoes a processing period before being handed over to our delivery partners.
Delivery Duration: Delivery timelines vary depending on your specific location.
Updates: You will receive a notification and shipping updates as soon as your package has been officially sent out.
2. Tracking Your Order
Once your order is in transit, we provide updates to keep you informed of its progress. Please ensure the contact information provided at checkout is accurate to receive these notifications.
3. Shipping Rates
Standard Nationwide Delivery — ₦8,500
Orders under 5kg | Delivery within 5–7 business days
Standard Nationwide Delivery — ₦13,500
Orders between 5–10kg | Delivery within 5–7 business days
Express Delivery to Lagos & Abuja — ₦17,500
Orders under 5kg | Delivery within 2–3 business days
Express Delivery to Lagos & Abuja — ₦23,500
Orders between 5–10kg | Delivery within 2–3 business days
FREE DELIVERY
Free delivery within Port Harcourt on orders of ₦200,000 and above.
Free nationwide delivery on orders of ₦500,000 and above.
Delivery timelines begin from the date your order is dispatched. Orders above 10kg may attract additional shipping charges.
PLEASE NOTE: Shipping fees are calculated based on the estimated weight of your order. If the actual shipping cost is lower than the amount paid at checkout, the difference will be refunded to you.
4. Returns & Exchanges
We want you to be happy with your purchase. If you would like to return an outfit, you may do so within 7 days of receiving your order.
To be eligible for a return or exchange:
• The return request must be made within 7 days of receiving the outfit.
• The original clothing label must still be attached to the outfit.
• The outfit must be in its original condition and must not have been worn, washed, altered, damaged, or otherwise used.
Once the returned outfit has been received and inspected, you may choose either:
Store Credit: Receive store credit for the value of the returned outfit, which can be used towards another purchase on the Work Chic Official website.
Exchange: Exchange the outfit for another available outfit of the same value. If the new outfit costs more, you will be required to pay the difference.
Items that do not meet the return conditions above may not be accepted.
Please note: Shipping or delivery fees are non refundable unless the item received was incorrect or defective.
5. Delivery Address & Information
Accuracy is key to a smooth delivery.
Correct Details: It is the customer’s responsibility to provide a complete and accurate shipping address, including a reachable phone number.
Liability: Work Chic Official is not responsible for items that are undelivered or delayed due to incorrect or incomplete delivery information provided at the time of purchase.
6. Delays & Unforeseen Circumstances
While we work with reliable carriers, please understand that:
• Work Chic Official is not responsible for delays caused by shipping carriers, customs clearance processes, or unforeseen circumstances such as extreme weather or logistics strikes.
• Once a package leaves our facility, the timeline is managed by the courier. However, we are happy to assist you in tracking your package if a delay occurs.
7. Lost or Stolen Packages
If your tracking information confirms that your package has been delivered but you have not received it, please contact the shipping carrier directly to open an investigation. Work Chic Official is not liable for packages once they are marked as “Delivered” by the carrier.
Questions About Your Order?
If you have any questions about shipping, returns, or exchanges, please reach out to our team with your order number, and we will be happy to assist you.